Project Page -
SAP Partner Ecosystem

Overview

SAP is global software company that provides enterprise software solutions. The SAP partner program has existed over 30 years, so one can only imagine how much the framework has evolved and changed over the years. This has resulted in a very complex and confusing SAP partner ecosystem for both searching for an SAP partner or becoming an SAP partner. Existing platforms include SAP.com/partners, Partner Finder, Outsourcing Operations Partner Guide, Certified Solutions Directory, SAP Store, Partner Portal*, and PartnerEdge*.

Team & Role

I was the lead UI / UX designer who created the proposal for a consolidated core experience for partners across the very complex SAP ecosystem. In my role of evaluating of existing platforms, I collaborated with a variety of teams across time-zones, including individual platform leads, Project Management, Business Analytics, Content and Editorial, and IT Development.

Users & Audience

Current and potential SAP business partners, resellers, integrators, developers, and other organizations interested in collaborating with the company. Provide information about partnership programs, benefits, and resources, catering to businesses looking to enhance their offerings or work closely with the software company.

Design Process

The design process involved 5 stages: Discovery, Research, Wireframes/low-fidelity mockups, Hi-fidelity pixel perfect mockups, and development specification documentation.

Step 1: Discovery & Research

Ceated a finalized document of discovery findings. This included a sitemap of the core experience on sap.com include screenshots of every touchpoint in the SAP ecosystem. Research included my heuristic evaluation including strengths and weaknesses, competitive analysis, existing moderated usaiblity test findings and Adobe Analytics data. Research findings were assembled into finalized document that support the overall objective of this project.

Step 2: Wireframes and Lo-Fidelity Mockups

During this stage I mapped out the sitemap of pages based on both the users goals and available navigation components within AEM (the landing zones). Additionally I sketched out the layout and structure of the individual pages, which is a critical step in the design process. This included understanding the user goals and defining the content hierarchy, user flow, and functionality of the page elements.

Step 3: Hi Fidelity Mockups

After I designed the wireframes, I moved on to high-fidelity mockups of the E2E experience. I used existing brand guidelines for the cards, typography, colors, and buttons. The Web Framework pod within my team was working on new branding guidelines at the same time, so I began to implement the new branding elements as well (thankfully figma does well to keep the 2 brand library elements separate).

Step 4: Product Requirements Document

I created an 8-page finalized requirements document for our IES team planning - our internal IT team (necessary for resource, time, and budget allocation). The PRD included screenshots as well as fonts, colors, spacings, alignments etc., all based on the new incoming design system.

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Project Page - SAP Partner Ecosystem